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Technical
Rome or Milan, ItalySenior Sales Engineer III based in Italy
| Profile |
Senior Sales Engineer III based in Italy
Introduction
The Sales Engineer works directly with the Account Executive on sales calls. Responsibilities include communicating the value proposition, performing product demonstrations, enabling partners and working with senior level business and technical users within an account.
Nature of Role
Works with Account Executives to translate technology into business value
Facilitates product demonstrations to various business and technical users across the enterprise
Manages the RFP/RFI process
Evaluates the customers environment and customizes demonstrations to meet their needs
Presents architecture design layouts
Works closely with Partners to educate them on our Clients Solutions to enable them for success
Presents technical selling strategies to senior level business users across the enterprise
Understands customers by proactively gathering information to learn about their needs and expectations
Builds ongoing relationships with customers
Sets customer expectations appropriately
Collaborates with other teams to ensure the customer gets a flawless product or service
Demonstrates interest in how customers will uses products or services
Accepts difficult goals or assignments and immediately takes action to meet those goals
Identifies areas of improvement within the organization or work group
Person Specification
Initiates contact and builds good working relationships with people inside and outside his/her team
Motivates team members and pulls the team together to accomplish goals
Confidently makes presentations to small-medium size groups
Targets communications appropriately for the audience
Candidate Skills & Experience
A Bachelors degree in Computer Science or related degree
5+ years of pre-sales experience which includes at least 3 years of enterprise software sales
Must be well versed in all of the following technologies: Java, JSP, ASP, Unix, NT, Windows, Oracle, DB2, Web Servers, Applications Servers
EAI and ERP experience is a plus
Italian Mother tongue essential, English Essential, Spanish desired but not essential.
Contact Kate Clarke for further information.
|
| Reference |
007/SSE/IT/0408/KAC |
| Job Term |
Permanent |
CLICK TO APPLYPackage - c.50 - 75,000 +bonus and car and excel
GermanyPresales Engineer DACH
| Profile |
Pre Sales Consultant Germany
Our client, the leading global provider of Web Content Management (WCM) solutions, empowers organizations to deliver consistent, interactive and highly targeted customer experiences, in multiple languages, across multiple Web sites and channels. our clients enterprise class WCM solution, allows business users to optimize the content that drives all aspects of online front-office processes, including corporate communication, marketing and customer service. In addition to creating, managing, delivering, tracking and archiving content, Our client provides targeted communication, multi-channel delivery and visitor interaction capabilities.
More than 430 organizations use Our clients solutions, including well-known global brands such as ABN AMRO, BBVA, Canon, Emirates, KLM, Lexus, Renault, Ricoh, Sanofi-Aventis, Scania, Toyota, Unilever and Yamaha. Our client is headquartered in the Netherlands, with US headquarters and additional offices and partners throughout North America, Europe and Asia-Pacific.
Pre Sales Consultant
Tasks and Responsibilities
The Sales team is working every day on achieving its ambitious, yet achievable goals. The sales team continuously strives for expanding its market share, both through winning new customers as well as increase penetration of existing customers. This is done through creating as many reference customers as possible. The overall company objective is to become a global enterprise content management player. To accomplish this we have to be very energetic, enthusiastic, smart and professional in everything we do. The sales team consists of sales executives for direct customer interaction, partner- and alliance managers for streamlining our relationship with value added resellers and implementation partners and pre sales consultants who actively participate in sales-cycles. As a pre-sales consultant you, first of all, have to understand how we can make the work of our customers easier, simpler, faster and cheaper. Working in the Our clients Sales team means doing new things in different ways, to be innovative, excellent in all you do and successful.
Pre-sales resources:
The International Pre Sales Consultant is responsible for providing technical- and consultative pre sales resources, supporting the International Markets sales team activities;
Demonstrations and presentations:
Providing full, effective and successful product demonstrations, presentations and a clear understanding of all aspects of the product- and service offering is key to this position;
Business requirements:
An important part of the job is to understand of how we can make the work of our customers easier, simpler, faster and cheaper, to match the customers/prospect requirements with the solutions offered by Our client, and to articulate the fit to position Our client as the preferred choice;
Proof of concept:
The pre-sales consultant is leading in proof of concept situations. Coordinating between the team members and execution of his own task as member of the team.
Tenders/RFPs:
In close cooperation with the Sales Executives or Partners, the Pre Sales Consultant will play a major role in answering Tenders, RFI/RFP proposals.
Technology/solution champion:
Keep up with the newest developments of the technology. Have a good internal network of people and knowledge sources inside and outside Our client. This means with product development, peers, consulting and partners. The position requires a pro-active approach toward communicating and sharing their knowledge and the solutions provided to our customers to Sales Executives, partners and customers.
Competition:
An excellent knowledge and understanding of Our clients competitive product advantages and in depth knowledge about our competitors on product- and company level is part of this as well.
Teamwork:
Finally the Pre Sales Consultant is responsible for translating technical features into usable sales statements and work closely together with the departments that can provide this information (Product Management, Professional Services, Marketing, Partners).
Skills, requirements & Personality
You have excellent verbal and written communication skills in German and English involving various types of audiences, and you demonstrate initiative, teamwork, and problem solving skills. Understanding of the sales cycle and the solution selling process, preferably at an enterprise level. You are a convincing, enthusiastic and passionate speaker about business solutions, preferably in the content management arena. You have a self-starter, entrepreneurial attitude, which is able to give solid performance and is able to try out new approaches.
The technical emphasis on the required skills is on XML, HTML and basic programming in C#, JAVA or .NET . Some exposure to and knowledge of Internet related technologies like webservers, application servers, databases and portals is preferred.
The Pre Sales Consultant Germany has a sound knowledge of the Enterprise software market with direct experience in the markets for enterprise software solutions A minimum of 5 years experience in either an I.T. product- or service organisation is required. The Pre Sales Consultant has the ability to learn new skills and concepts rapidly and is able to conduct business at a high level within major corporations. You are of course an enthusiastic team player who enjoys working in a fun, demanding and dynamic environment.
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| Reference |
SAS/PRSE/DE/0608/NML |
| Job Term |
Permanent |
CLICK TO APPLYPackage - 66.500 + 28,500 + Benefits
Paris, FranceProfessional Service Consutlant
| Profile |
Professional Services Consultant
Position Description:
This is a technical consultancy role liaising with our clients partners and customer base. The role demands a high level of technical ability in their products and related technology and the ability to communicate this to different levels within partner/customer organizations. A consultant will participate in the full project life cycle and must be able produce project documentation and complex software based on requirements. Whilst engagements will vary from project to project the role is approximately 30% consulting and 70% design and development. Depending on the size of project the consultant may be working as part of a team or on his own. The ability to manage your own time and prioritize accordingly is therefore essential.
The role requires significant travel to customer locations, primarily France based.
Education and Experience Requirements
Bachelors degree in Software Engineering or similar and a minimum of 4+ years of consulting/development experience.
Required Skills:
The applicant will exhibit the following skills in their current role or career history.
Technical Skills
Has practical experience of Software Engineering methodologies
Can demonstrate knowledge of analysis and design for software solutions including production of appropriate documentation, and has participated in full project life cycles.
Has hands-on knowledge of the following infrastructure components: Application Servers; Web Servers; Database: UNIX and Windows o/s, etc.)
Has good understanding of Networking, Internet Protocols, and LDAP
Has excellent understanding of Core Java, Servlet/JSP, XML, Design Patterns, and JDBC
Can demonstrate knowledge of multi-threading, data structures, OOD
Articulates the strengths and weaknesses associated with a given technology solution within area of specialization
Has acted as a team lead on a significant sized project.
Is capable of working alone on a project or as part of a team
Experience of Spring and Hibernate is desirable
Experience of current Next Generation Web technology is highly desirable
Consulting Skills
Demonstrates strong customer facing skills by building and maintaining positive customer relationships translating them into long term benefits for the company.
Identifies potential future project opportunities while working on projects and presents those opportunities to management for evaluation.
Possesses solid understanding of business concepts and practices.
Participates in proposal development and prepares and delivers presentations.
Demonstrates the ability to participate on multiple projects simultaneously.
Demonstrates the ability to be the technical lead on a project.
Key Performance Competency
Teamwork
Is able to work as part of a team.
Able to facilitate a discussion to lead a team towards a decision
Key Performance Competency
Adaptability
Able to receive an assignment, time frame and end result and determine the best way to achieve results with little guidance
Supports changes brought about by the business and identifies areas for improvement in a productive way
Key Performance Competency
Commitment to Results
Effectively overcomes strong resistance and difficult obstacles and meets goals
Achieves results within specified timeframe as agreed to with others such as peers, Sales, customers, partners, other groups, etc.
Key Performance Competency
Customer Dedication
Demonstrates a willingness to overcome unexpected obstacles and meet deadlines
Consistently achieves high levels of customer satisfaction
Takes ownership of issues and sees them through to completion, acting as the single point of contact for the customer and keeping the customer informed along the way
Key Performance Competency
Self Improvement
Has an accurate self-perception, knowing strengths and limitations and identifies areas of improvement and takes steps to improve
Stays abreast of new technologies related to s solutions
Seeks and responds productively to development feedback
Key Performance Competency
Communication
Demonstrates an ability to convey a message to all audiences by effectively presenting solutions to all levels within customer, prospect, partner and peer organizations
Produces deliverables that are complete and accurate on own initiative and when required
Demonstrates advanced written and verbal communication skills and is able to tailor message for appropriate delivery to various audiences including customers, prospects, colleagues and management team
Key Performance Competency
Strategic Thinking and Action
Asks critical, insightful questions, and probes all fruitful sources for information that facilitates problem solving
Takes ownership of issues and resolves most problems on own without having to escalate
Knows who does what within s organization and knows who to call in other organizations to get help to resolve issues
ECM, WCM, DOCUMENT MANAGEMENT, PORTAL, COLLABORATION, WEB 2.0, FLASH, AJAX, JAVA, J2EE, .NET, NEXT GENERATION WEB
EXPERIENCE, STRONG TECHNICAL FOCUS, UNIX, WINDOWS, WEB.
Fluency in French and English a must.
|
| Reference |
007/PSC/FR/0608/KAC |
| Job Term |
Permanent |
CLICK TO APPLYPackage - TBC
Frankfurt, GermanyProfessional Service Consultant
| Profile |
Professional Services Consultant
Position Description:
This is a technical consultancy role liaising with our clients partners and customer base. The role demands a high level of technical ability in their products and related technology and the ability to communicate this to different levels within partner/customer organizations. A consultant will participate in the full project life cycle and must be able produce project documentation and complex software based on requirements. Whilst engagements will vary from project to project the role is approximately 30% consulting and 70% design and development. Depending on the size of project the consultant may be working as part of a team or on his own. The ability to manage your own time and prioritize accordingly is therefore essential.
The role requires significant travel to customer locations, primarily German based.
Education and Experience Requirements
Bachelors degree in Software Engineering or similar and a minimum of 4+ years of consulting/development experience.
Required Skills:
The applicant will exhibit the following skills in their current role or career history.
Technical Skills
Has practical experience of Software Engineering methodologies
Can demonstrate knowledge of analysis and design for software solutions including production of appropriate documentation, and has participated in full project life cycles.
Has hands-on knowledge of the following infrastructure components: Application Servers; Web Servers; Database: UNIX and Windows o/s, etc.)
Has good understanding of Networking, Internet Protocols, and LDAP
Has excellent understanding of Core Java, Servlet/JSP, XML, Design Patterns, and JDBC
Can demonstrate knowledge of multi-threading, data structures, OOD
Articulates the strengths and weaknesses associated with a given technology solution within area of specialization
Has acted as a team lead on a significant sized project.
Is capable of working alone on a project or as part of a team
Experience of Spring and Hibernate is desirable
Experience of current Next Generation Web technology is highly desirable
Consulting Skills
Demonstrates strong customer facing skills by building and maintaining positive customer relationships translating them into long term benefits for the company.
Identifies potential future project opportunities while working on projects and presents those opportunities to management for evaluation.
Possesses solid understanding of business concepts and practices.
Participates in proposal development and prepares and delivers presentations.
Demonstrates the ability to participate on multiple projects simultaneously.
Demonstrates the ability to be the technical lead on a project.
Key Performance Competency
Teamwork
Is able to work as part of a team.
Able to facilitate a discussion to lead a team towards a decision
Key Performance Competency
Adaptability
Able to receive an assignment, time frame and end result and determine the best way to achieve results with little guidance
Supports changes brought about by the business and identifies areas for improvement in a productive way
Key Performance Competency
Commitment to Results
Effectively overcomes strong resistance and difficult obstacles and meets goals
Achieves results within specified timeframe as agreed to with others such as peers, Sales, customers, partners, other groups, etc.
Key Performance Competency
Customer Dedication
Demonstrates a willingness to overcome unexpected obstacles and meet deadlines
Consistently achieves high levels of customer satisfaction
Takes ownership of issues and sees them through to completion, acting as the single point of contact for the customer and keeping the customer informed along the way
Key Performance Competency
Self Improvement
Has an accurate self-perception, knowing strengths and limitations and identifies areas of improvement and takes steps to improve
Stays abreast of new technologies related to s solutions
Seeks and responds productively to development feedback
Key Performance Competency
Communication
Demonstrates an ability to convey a message to all audiences by effectively presenting solutions to all levels within customer, prospect, partner and peer organizations
Produces deliverables that are complete and accurate on own initiative and when required
Demonstrates advanced written and verbal communication skills and is able to tailor message for appropriate delivery to various audiences including customers, prospects, colleagues and management team
Key Performance Competency
Strategic Thinking and Action
Asks critical, insightful questions, and probes all fruitful sources for information that facilitates problem solving
Takes ownership of issues and resolves most problems on own without having to escalate
Knows who does what within s organization and knows who to call in other organizations to get help to resolve issues
ECM, WCM, DOCUMENT MANAGEMENT, PORTAL, COLLABORATION, WEB 2.0, FLASH, AJAX, JAVA, J2EE, .NET, NEXT GENERATION WEB
EXPERIENCE, STRONG TECHNICAL FOCUS, UNIX, WINDOWS, WEB.
Fluency in German and English a must
|
| Reference |
007/PSC/DE/0608/KAC |
| Job Term |
Permanent |
CLICK TO APPLYPackage - TBC
MADRID, SpainProfessional Service Consultant
| Profile |
Professional Services Consultant
Position Description:
This is a technical consultancy role liaising with our clients partners and customer base. The role demands a high level of technical ability in their products and related technology and the ability to communicate this to different levels within partner/customer organizations. A consultant will participate in the full project life cycle and must be able produce project documentation and complex software based on requirements. Whilst engagements will vary from project to project the role is approximately 30% consulting and 70% design and development. Depending on the size of project the consultant may be working as part of a team or on his own. The ability to manage your own time and prioritize accordingly is therefore essential.
The role requires significant travel to customer locations, primarily Spain based, although some travel across Southern Europe may occur.
Education and Experience Requirements
Bachelors degree in Software Engineering or similar and a minimum of 4+ years of consulting/development experience.
Required Skills:
The applicant will exhibit the following skills in their current role or career history.
Technical Skills
Has practical experience of Software Engineering methodologies
Can demonstrate knowledge of analysis and design for software solutions including production of appropriate documentation, and has participated in full project life cycles.
Has hands-on knowledge of the following infrastructure components: Application Servers; Web Servers; Database: UNIX and Windows o/s, etc.)
Has good understanding of Networking, Internet Protocols, and LDAP
Has excellent understanding of Core Java, Servlet/JSP, XML, Design Patterns, and JDBC
Can demonstrate knowledge of multi-threading, data structures, OOD
Articulates the strengths and weaknesses associated with a given technology solution within area of specialization
Has acted as a team lead on a significant sized project.
Is capable of working alone on a project or as part of a team
Experience of Spring and Hibernate is desirable
Experience of current Next Generation Web technology is highly desirable
Consulting Skills
Demonstrates strong customer facing skills by building and maintaining positive customer relationships translating them into long term benefits for the company.
Identifies potential future project opportunities while working on projects and presents those opportunities to management for evaluation.
Possesses solid understanding of business concepts and practices.
Participates in proposal development and prepares and delivers presentations.
Demonstrates the ability to participate on multiple projects simultaneously.
Demonstrates the ability to be the technical lead on a project.
Key Performance Competency
Teamwork
Is able to work as part of a team.
Able to facilitate a discussion to lead a team towards a decision
Key Performance Competency
Adaptability
Able to receive an assignment, time frame and end result and determine the best way to achieve results with little guidance
Supports changes brought about by the business and identifies areas for improvement in a productive way
Key Performance Competency
Commitment to Results
Effectively overcomes strong resistance and difficult obstacles and meets goals
Achieves results within specified timeframe as agreed to with others such as peers, Sales, customers, partners, other groups, etc.
Key Performance Competency
Customer Dedication
Demonstrates a willingness to overcome unexpected obstacles and meet deadlines
Consistently achieves high levels of customer satisfaction
Takes ownership of issues and sees them through to completion, acting as the single point of contact for the customer and keeping the customer informed along the way
Key Performance Competency
Self Improvement
Has an accurate self-perception, knowing strengths and limitations and identifies areas of improvement and takes steps to improve
Stays abreast of new technologies related to s solutions
Seeks and responds productively to development feedback
Key Performance Competency
Communication
Demonstrates an ability to convey a message to all audiences by effectively presenting solutions to all levels within customer, prospect, partner and peer organizations
Produces deliverables that are complete and accurate on own initiative and when required
Demonstrates advanced written and verbal communication skills and is able to tailor message for appropriate delivery to various audiences including customers, prospects, colleagues and management team
Key Performance Competency
Strategic Thinking and Action
Asks critical, insightful questions, and probes all fruitful sources for information that facilitates problem solving
Takes ownership of issues and resolves most problems on own without having to escalate
Knows who does what within s organization and knows who to call in other organizations to get help to resolve issues
ECM, WCM, DOCUMENT MANAGEMENT, PORTAL, COLLABORATION, WEB 2.0, FLASH, AJAX, JAVA, J2EE, .NET, NEXT GENERATION WEB
EXPERIENCE, STRONG TECHNICAL FOCUS, UNIX, WINDOWS, WEB.
Fluency in Spanish and English a must, Italian language skills an plus
|
| Reference |
007/PSC/ES/0608/KAC |
| Job Term |
Permanent |
CLICK TO APPLYPackage - TBC
Berkshire, UKProfessional Service Consultant EMEA
| Profile |
Professional Services Consultant
Position Description:
This is a technical consultancy role liaising with our clients partners and customer base. The role demands a high level of technical ability in their products and related technology and the ability to communicate this to different levels within partner/customer organizations. A consultant will participate in the full project life cycle and must be able produce project documentation and complex software based on requirements. Whilst engagements will vary from project to project the role is approximately 30% consulting and 70% design and development. Depending on the size of project the consultant may be working as part of a team or on his own. The ability to manage your own time and prioritize accordingly is therefore essential.
The role requires significant travel to customer locations, primarily UK based, this is an EMEA wide role to oversea's travel may occur.
Education and Experience Requirements
Bachelors degree in Software Engineering or similar and a minimum of 4+ years of consulting/development experience.
Required Skills:
The applicant will exhibit the following skills in their current role or career history.
Technical Skills
Has practical experience of Software Engineering methodologies
Can demonstrate knowledge of analysis and design for software solutions including production of appropriate documentation, and has participated in full project life cycles.
Has hands-on knowledge of the following infrastructure components: Application Servers; Web Servers; Database: UNIX and Windows o/s, etc.)
Has good understanding of Networking, Internet Protocols, and LDAP
Has excellent understanding of Core Java, Servlet/JSP, XML, Design Patterns, and JDBC
Can demonstrate knowledge of multi-threading, data structures, OOD
Articulates the strengths and weaknesses associated with a given technology solution within area of specialization
Has acted as a team lead on a significant sized project.
Is capable of working alone on a project or as part of a team
Experience of Spring and Hibernate is desirable
Experience of current Next Generation Web technology is highly desirable
Consulting Skills
Demonstrates strong customer facing skills by building and maintaining positive customer relationships translating them into long term benefits for the company.
Identifies potential future project opportunities while working on projects and presents those opportunities to management for evaluation.
Possesses solid understanding of business concepts and practices.
Participates in proposal development and prepares and delivers presentations.
Demonstrates the ability to participate on multiple projects simultaneously.
Demonstrates the ability to be the technical lead on a project.
Key Performance Competency
Teamwork
Is able to work as part of a team.
Able to facilitate a discussion to lead a team towards a decision
Key Performance Competency
Adaptability
Able to receive an assignment, time frame and end result and determine the best way to achieve results with little guidance
Supports changes brought about by the business and identifies areas for improvement in a productive way
Key Performance Competency
Commitment to Results
Effectively overcomes strong resistance and difficult obstacles and meets goals
Achieves results within specified timeframe as agreed to with others such as peers, Sales, customers, partners, other groups, etc.
Key Performance Competency
Customer Dedication
Demonstrates a willingness to overcome unexpected obstacles and meet deadlines
Consistently achieves high levels of customer satisfaction
Takes ownership of issues and sees them through to completion, acting as the single point of contact for the customer and keeping the customer informed along the way
Key Performance Competency
Self Improvement
Has an accurate self-perception, knowing strengths and limitations and identifies areas of improvement and takes steps to improve
Stays abreast of new technologies related to s solutions
Seeks and responds productively to development feedback
Key Performance Competency
Communication
Demonstrates an ability to convey a message to all audiences by effectively presenting solutions to all levels within customer, prospect, partner and peer organizations
Produces deliverables that are complete and accurate on own initiative and when required
Demonstrates advanced written and verbal communication skills and is able to tailor message for appropriate delivery to various audiences including customers, prospects, colleagues and management team
Key Performance Competency
Strategic Thinking and Action
Asks critical, insightful questions, and probes all fruitful sources for information that facilitates problem solving
Takes ownership of issues and resolves most problems on own without having to escalate
Knows who does what within s organization and knows who to call in other organizations to get help to resolve issues
ECM, WCM, DOCUMENT MANAGEMENT, PORTAL, COLLABORATION, WEB 2.0, FLASH, AJAX, JAVA, J2EE, .NET, NEXT GENERATION WEB
EXPERIENCE, STRONG TECHNICAL FOCUS, UNIX, WINDOWS, WEB.
Fluency in English a must, additional language skills a plus |
| Reference |
007/PSC/UK/0608/KAC |
| Job Term |
Permanent |
CLICK TO APPLYPackage - TBC
Berkshire, UKProject Manager EMEA
| Profile |
TBC |
| Reference |
007/PM/UK/0608/KAC |
| Job Term |
Permanent |
CLICK TO APPLYPackage - TBC
Madrid, Paris, Frankfurt and UKProfessional Services Architect
| Profile |
VPS Architect
Job Family Library Architect - VPS
(Architect)
Position Description Architects demonstrate a comprehensive understanding of the content management and delivery space and how best to utilize our clients solutions to meet customer requirements. Architects are called upon to assist in the sales cycle to review customers needs and recommend areas where the solutions can fulfill the customers needs. Architects play a critical role in ensuring the success of our clients implementation projects by providing broad technical expertise and guidance to the project team. Architects must continuously research new technology and stay informed on technology changes related to their solutions.
Education and Experience Requirements Bachelors degree with a focus on Computer Science or equivalent experience and a minimum of 6+ years of consulting/development experience. Strong communication and customer relationship skills are needed for this role.
Technical Skills
Product Knowledge Articulates the strengths and weaknesses associated with a given technology solution within area of specialization
Identifies system performance issues resulting from proposed functional design and recommends appropriate functional changes
Identifies key technical design issues and recommends possible solutions
Identifies and describes major architecture components (hardware, physical network, system software, and infrastructure)
Analyzes potential system performance problems and makes appropriate recommendations
Demonstrates an understanding of our clients Architectures, installation and configuration by performing at least one functioning installation for, at minimum, a single server configuration
Demonstrates an understanding of our clients solutions and third party technology by having been the technical lead on at least one implementation
Has experience on some level with CMS, portal and/or collaborative products preferably our client and is a subject matter expert in at least two of the following areas: internationalization, performance, personalization, staging, accessibility
Has acted as a team lead on at least two projects longer than 3 months
Is capable of working alone on a project or as part of a partner blended team as demonstrated by doing so on a project for at least one month
Technical Skills
Supporting Technology Knowledge Complies with application architecture / technical architecture boundary standards
Has enough advanced knowledge of 3rd party technology (application servers, network terminology, web servers, JAVA terminology, LDAP, database, o/s, etc.) to provide infrastructure design development and support
Designs interfaces between the system being developed and other systems with which it will communicate
Integrates technical design into overall technical architecture
Recommends principles, processes and tools of quality management
Identifies and recommends testing concepts
Determines appropriate solution to address the causes of testing discrepancies
Demonstrates expertise with Java, J2EE, JSP
Awareness of JSR standards and opensource frameworks.
Is able to propose system architecture and sizing for the platform, taking into accounts network, security and hardware environment from our customers.
Business Consulting Skills Is able to write specifications in both English and French. Ensure the appropriate level of quality is applied throughout the project.
Demonstrates strong customer facing skills by building and maintaining positive customer relationships and translating them into long term benefits for the company
Identifies potential future project opportunities while working on projects and presents those opportunities to the MPs for investigation
Clearly articulates our clients value proposition to clients and prospects
Possesses solid understanding of business concepts and practices
Participates in proposal development and prepares/delivers presentations
Demonstrates the ability to participate on multiple projects simultaneously
Understands how our clients operations processes impact the business and follows the corresponding policies
Contributes to the business development process by being able to identify the tasks required to achieve an objective and be able to accurately estimate the duration of the tasks
Contributes to the business development process by being able to deliver presentations to address customer requirements and concerns
Understands project financials
Demonstrates a competency with the project management skills that are required to be a successful technical team lead. Ability to train or coach tem members.
Key Performance Competency
Teamwork
Initiates contact and builds good working relationships with people inside and outside his/her group or organization
Motivates team members and pulls the team together to accomplish goals
Actively participates in the development of the teams goal
Takes initiative and the time to mentor and help other team members
Contributes to the improvement of the organizations intellectual capital by submitting code, solutions, etc. developed on projects and on own initiative
Gives credit to other team members when it is deserved
Consistently gets along with other team members
Shows team members respect by listening and not talking over them and making time for each to give input to a process
Able to facilitate a discussion to lead a team toward a decision
Is enthusiastic about the team and its work
Is a positive contributor to the team
Key Performance Competency
Leadership Influences team direction and effectively motivates them toward important goals
Provides timely, constructive feedback and coaching to others that facilitates improvement and builds self esteem
Works enthusiastically with people in his/her group to achieve team or process goals
Demonstrates flexibility and adaptability in leadership style
Sets a good example to others by following company and operational policies such as timely time and expense reporting, status reporting, etc.
Is regarded as company-wide expert on at least one product/discipline
Admits when he/she does not know the answer, but then finds and delivers the answer
Able to make decisions, even when pros/cons are relatively equal
Identifies and contributes to process improvement
Key Performance Competency
Commitment to Results Defines all assignments and work problems in terms of results to be achieved
Consistently achieves results set by manager or project manager within specified timeframe
Achieves results within specified timeframe as agreed to with others such as peers, Sales, customers, partners, other groups, etc.
Works to find the most effective way to achieve intended results and recognizes quickly when progress toward results is slowing and takes immediate action
Accepts difficult goals or assignments and immediately takes action to meet those goals
Effectively overcomes strong resistance and difficult obstacles and meets goals
Is autonomous and demonstrates initiative in proposing solutions to the customer.
Key Performance Competency
Customer Dedication Works effectively with customers 1:1 or in small groups in clarifying and responding to their needs
Demonstrates a strong customer service orientation, and takes responsibility to follow up with customers to ensure their needs and expectations are satisfied
Sets customer expectations appropriately, such that most issues are not escalated to management
Understands customers by proactively gathering information to learn about their needs and expectations
Builds and maintains ongoing relationships with customers
Demonstrates a willingness to overtime and weekends to overcome unexpected obstacles and meet deadlines
Consistently achieves high levels of customer satisfaction as measured by letters of commendation from customer as well as customer feedback on post project surveys
Takes ownership of issues and sees them through to completion, acting as the single point of contact for the customer and keeping the customer informed along the way
Key Performance Competency
Self Improvement Maintains individual development plan on own initiative
Creates goals at the beginning of each quarter and updates them as business direction changes
Participates in at least two training opportunities per year
Has an accurate self-perception, knowing strengths and limitations and identifies areas of improvement and takes steps to improve
Subscribes to industry periodicals and stays abreast of new technologies related to s solutions
Maintains bio on own initiative
Seeks and responds positively to development feedback
Performs with maximum effectiveness in situations characterized by continual change in work demands and environments
Willing to travel in the region (France, Benelux, north Africa) and occasionally across Europe.
Key Performance Competency
Communication Demonstrates an ability to convey a message to all audiences by effectively presenting solutions to all levels within customer, prospect, partner and peer organizations
Asks for, listens to, and considers the beliefs and opinions of others
Demonstrates advanced written and verbal communication skills and is able to tailor message for appropriate delivery to various audiences including customers, prospects, colleagues and management team
Produces deliverables that are complete and accurate on own initiative and when required
Keeps manager informed of progress and escalates issues when appropriate
Effectively uses e-mail aliases to disseminate and retrieve information
Confidently and effectively creates and delivers presentations to medium-large size groups
Uses good judgment and is professional in communications with others
Fluent English and French. Able to write professional email and deliver documentation in both languages.
Key Performance Competency
Problem Solving and Analysis Efficiently and creatively solves moderately difficult or complex problems that affect people within his/her group or other related groups
Asks critical, insightful questions, and probes all fruitful sources for information that facilitates problem solving
Looks beyond obvious solutions, and is able to find alternate sources for information and experiments with different approaches to solving problems
Is a key contributor to group problem solving
Takes ownership of issues and resolves most problems on own without having to escalate
Knows who does what within s organization and knows who to call in other organizations to get help to resolve issues
Demonstrates resourcefulness and is able to resolve issues by doing research on own initiative using all known available information sources
Is familiar with s sources of information and online systems and knows where to go to get questions answered
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| Reference |
007/PSA/EMEA/0608/KAC |
| Job Term |
Permanent |
CLICK TO APPLYPackage - /£ tbc
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