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Other
Wokingham, UKUK Operations Manager
| Profile |
Position Description
UK Operations Manager
Location: Wokingham, UK
Reports to: General Manager
OVERVIEW OF GROUP
POSITION OBJECTIVE
• To be responsible for and manage the UK operations to achieve good Service Delivery according or above customer expectations included in local or world wide agreements
• People responsibility about 40 employees
• To manage and improve operational procedures and service delivery to customers in the U.K. and Ireland.
• To manage the implementation of KPI’s and make sure it is understood and operational success is measured against it.
• Ensure all regulatory and employment requirements are completed with the requirements. E.g. yearly performance reviews
• To provide leadership in the areas of:
o Operations management
o Commercial areas of the business
o Assist General Manager for improving business and reaching objectives
• Hire and develop people for mutual benefit by coaching, training etc.
• Ensure correct servicing within the set time windows according contract
• Liaise with the customers, purchasing and partners to improve the service
FUNCTIONAL RELATIONSHIPS
Internally
• Engineers and customers at the technical level
• General Manager
• Members of the Management Team
• Remote finance staff
Externally
• Customers and Suppliers
• Providers of professional services
• Regulatory bodies
• HR services bureau
Person Specification
Experience
• Minimum 4 years experience in Operations Management
• European experience
• Experience in an industrial service environment
• Experience with management of change processes
Skills, Knowledge and Qualifications
• Strong people skills, motivator
• Hands on mentality
• Structural working methods, excellent planning, organisational and project management skills. Focus on priorities.
• Strong information and computer skills
• Knowledge of KPI set up and management
• Good oral and written communication skills
• Fluent in English. Other languages would be an advantage.
• Experience with ISO would be an advantage
Personal Attributes
• Excellent interpersonal skills
• Strong drive and self motivation
• Program management
• Commercial and business acumen
• Strong customer orientation
• A high level of tenacity and perseverance
• Team player
• Ability to stay calm when under pressure
• Professional and mature outlook
Package
• Salary range c.85.000 – 95,000 euro with growth potential
• Good secondary conditions like company car, phone
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| Reference |
TEM/OPM/UK/0608/NML |
| Job Term |
Permanent |
CLICK TO APPLYPackage - €85,000 - €100,000 base + Benefits
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